***Our current turnaround time is about 5-7 business days to make your custom order before it is shipped from our facility. Once your order ships, it will be shipped via your selected shipping method.***
When putting together your custom Reel, there are a lot of steps that go into the process. Therefore, we have established a 5-10 business day turnaround time to create your order, not including the day of purchase.
Our team works very hard to get your custom order made within this timeframe, but of course, there are times that delays can occur due to unforseen circumstances. During these times we try to put as much notice as we can across the website. We will always send you an email as soon as your order ships from our facility so that you know that it is on the way.
To help understand our 5 business day turnaround, use this guide:
Please note that business days do not include weekends or major holidays.
Great news! We ship RetroViewer's all over the entire world! Everywhere from Dubai to the Philippines, New Zealand and Mexico, our reels go everywhere!
When placing your order, we offer several shipping methods from slow to quick. It is important to note that when choosing a shipping method, the estimated transit times do not affect our production time, but only applies to the shipping time.
And of course, once your order ships, you will receive an email update with a link to track your package.
We have created a handy shipping estimates page! To get an estimate for shipping around the world, please see this link.