We strive to answer emails and return voicemails within 24 - 48 hours, during business hours, Monday - Friday. If you call or email after business hours or on the weekend, we will get back to you as quickly as possible, once we are back in the office.
*If you have a question about your order, please include your order number when emailing or leaving a voicemail.
Looking for a quick answer? Here are our top 4 questions:
*click the question to see the answer*
Yes! We ship all over the world. If you'd like to get an idea of the cost to ship to you, please take a look at this page- Shipping Estimates
7 is the magic number.
But, why does it look like there is more? Imagine the viewer…there are 2 spots that you look through, one for each eye. The 14 images you see on the reel are not repeated or extra spaces, instead they are duplicates directly across from one another because you need an independent image for your left and right eye. Therefore, you could not fill up each space with 14 different images and you can only fit 7 on a reel.
Most orders take about 5 business days to make before they are shipped from our facility. After it ships, the shipping time will depend on what method you choose during checkout. You will receive an email letting you know the order is on the way as soon as it leaves our facility.
If you originally placed your order through another seller such as Uncommon Goods or Amazon, you will find your redemption code inside the box with the viewer. It will be on a blue card and start with RV- 3 letters and a series of 12 numbers. You will use your redemption code as payment, just like a gift card and apply it to your shopping cart when you checkout. Please be sure to include the dashes and add it to the "redemption code" box and not the "coupon" box.