An Error Occurred… But Don’t Worry. We Can Help!
If this screen appears while you are building your custom 3D reel, it means there has been an error in the process likely caused by an interrupted Internet connection. But don’t worry. We can help you get back on the way to completing your order.
1. First, Read These Four Steps:
Before you do anything else, please read all four of these suggestions (or print out this page). It is important to read this page in full or print a hard copy because suggestion #2 below will take you to a different page where these full instructions will not be listed.
2. Second, Save Your Progress:
Before you do anything else, please try using the “Save & Exit” button on this page to save the work you have done so far. Saving your progress will allow you to pick up where you left off if you log back in and click the “Edit/Order” button. You’ll see your project there waiting to be finished.
Please note that clicking the “Save & Exit” button will take you away from this page and send you back to your Profile page where you will be able to re-open your saved project.
If you click the “Save & Exit” button, please wait a moment and re-try in case your Internet connection is attempting to reconnect to our servres.
3. Next, Consider Logging In With A Different Web Browser:
If you are using a web browser other than Mozilla Firefox (for example Microsoft Internet Explorer, Google Chrome, etc.), we suggest logging back in to the Image3D website using Firefox to finish up your order. Firefox tends to have very few connectivity errors in our experience, so using that web browser may prevent any further problems.
If you do not have Firefox, you can download it free here: http://www.mozilla.org
4. Finally, Try Using A Faster Or Higher-Bandwidth Internet Connection:
The error that occurred was likely caused by a slow or interrupted Internet connection that caused a hiccup in communication between your computer and ours. Before you resume your project, we recommend working with a faster or more stable Internet connection.
If you are at home and using an Internet connection shared by multiple devices, we suggest completing your project when the connection is not being used by high-bandwidth activities like gaming, downloading music, watching on-demand videos, etc.
If you have a newer computer you can work from, we suggest switching to a newer device may also help. That is because older computers (4+ years) often have difficulty using Flash Player, a key piece of software used by websites like ours.
In addition to those suggestions above, the simplest solution may be to change your location to one with a faster, stronger Internet connection. For example, customers in homes with slower Internet service typically see the errors disappear if they resume their Image3D order from a nearby coffee shop or library with a higher-bandwidth connection. In addition, customers who have had trouble placing an order from their work computer (due to corporate firewalls, bandwidth restrictors, etc.) typically see those errors disappear if they resume their order on a non-work computer.
Want to know the speed of your internet connection? Log into: www.Speedtest.net for a quick and easy to understand check up on your connection speed. Just click on the “Begin Test” button to start your test. If your download speed is lower than 5 mbps or your upload speed is lower than 1.5 mbps we suggest you try a different location with faster connection speeds.
If these steps do not clear up the problem, please contact us and we would be happy to be of assistance. Our contact information is available on this page: http://www.image3d.com/celebrate/contact-us
Thank you!
